To raise the efficiency of the support service, GreenPixel created for Zapp a Web wizard to ease time during a problem solving or escalating the support operations / helpdesk.
The IVR type application could be used by call center operators to identify and respond quickly to issues raised by customers (Decision Support System).
The Zapp Helpdesk can be accessed in an intranet client's browser. Could be supported by an average of 50 players, 12 cases / operator / hour, 15,000 information to generate responses (actions, symptoms, reasons, the final answer) and 150,000 cases for a year, in the database.
