We've just finished to integrate the new eCare platform for Vodafone. Obviously, the application is produced by the billing platform's vendor, and the purpose of our project was to integrate it with several important components: SSO, web analytics and vodafone.ro portal in a single product. Sounds simple?
Although at first glance appears to be a very simple project, here below is the list of responsibilities we've assumed (and delivered) in this project:
1. technical analysis of the existing solution,
2. defining the specifications for CMS/ eCare integration
3. integration of new SSO platform (single sign-on) with Vodafone portal
4. using webservices / ajax type technologies for a unified experience in all the applications
5. counseling Online Sales and Marketing department on the integration's possible problems and project management,
6. graphical interfaces development for all screens of the new eCare platform
7. working on-site in Vodafone offices together with the customer's technical teams
8. working together with Amdocs specialists at Green Pixel's headquarters
9. styleguide developing for future development,
10. translation and copywriting for the application's interface,
11. specific configuration for Vodafone.ro web servers
12. graphical interface for the SSO platform
13. web analytics platform implementation within the entire vodafone.ro portal
14. unification of the user data collection mechanisms and lead generation
15. defining cross-platform test scenarios
16. developing product descriptive pages for displaying within eCare,
17. static content integration for displaying within Vodafone.ro portal
18. short, medium and long term conception for myVodafone section
19. implementation of the new myVodafone section
20. implementation of the eCare support section within the portal
21. end-to-end final solution testing
22. "on-call" availableness for the launch
23. ... and many hours of consultancy on best practices
What we've achieved
In 2003 we promised that we'll help Connex (currently Vodafone) in the online projects, and we sized our resources and time to keep our promise. Although the vast majority of our work in this project can't be directly seen by Vodafone's users, we've fulfilled all tasks for the client and we are very pleased with the results.
Here is the dilemma: Are we an agency less ... interactive, if instead of online communication campaigns, we've dealt with capabilities development? There's not even a category for this in the online competitions.